Frequently Asked Questions:

Where do you guys get your merchandise?

From people with exceptional taste in books, CDs, movies and video games just like yourself. Go here to learn more about how 2nd & Charles works.

How much can I trade per visit?

That’s your call, just consider this:

We love your stuff too, so how much is up to you. If you have more than you can carry, give us a call to let us know what you have an how much and we’ll hash out how long it will take.

What kind of items can I bring in?

We buy and sell books, DVDs & Blu-Ray, CDs, video games, game systems & accessories, comics, iPads, iPods, eReaders, vinyl records and audio books. Get more info here.

Are there items that you won’t take?

We don’t accept advanced reading copy books, magazines, textbooks, PC games, or VHS tapes. Our trade-in folks will also take other factors such as age, demand, and condition into consideration when deciding whether or not to accept your items—and how much to offer you for them.

Should I call ahead before bringing in my items?

If you have a small number of books, CD’s, or DVD’s – no need to call ahead. Just head into the store and visit the Buy Back counter, where we’ll process your items while you shop the store!  However, if you do have a large collection, rare finds or collectibles, it’s a good idea to call ahead to let us know what you’re bringing in & maybe schedule a specific time to come in.

Who do I contact for an author event/book signing?

Author events and book signings are handled at the store level. Reach out to your local store and see what you can do to get everything set up. For store locations, go here.

How does 2nd & Charles store credit work?

It can be redeemed for anything in the store (except gift certificates), and it never ever expires. This probably goes without saying, but store credit cannot be redeemed for cash. All you need to redeem your store credit is a government-issued photo ID.

What’s your return policy?

Returns allowed within 14 days of purchase. Brand new video games, video game consoles, DVDs, CDs, Vinyl, and electronics must be returned unopened, unless defective. Defective merchandise must be returned with original packaging. Returns made without a receipt or for defective merchandise will be processed as store credit.