Frequently asked questions

Sellers

What do you buy?

  • Books
  • Audiobooks on CD
  • CDs & vinyl records in original cases/with original cover art (turntables too)
  • DVDs & blu-ray movies & tv boxed sets
  • Video games past and present, from the Playstation 3, Wii U, and Xbox 360 to the NES, Sega Genesis, and Atari
  • Game systems & accessories old and new, with all necessary cords and at least one controller; we also buy extra controllers
  • Games & toys with all pieces
  • Collectibles & action figures
  • Musical instruments
  • Comics, graphic novels & manga, preferably bagged and boarded, but definitely in good condition
  • IPods with usb cord and at least one song on the player for testing
  • IPads and other tablets with USB cord
  • eReaders like nook and kindle, with all necessary cables

What if I have a huge collection to sell?

Have a massive stack of vinyl, a wall of worthy books or a large collection of rare finds or collectibles? You might be what we call a “super seller.” Call ahead to your local 2nd & Charles to see if you can schedule a private buyback session. Learn more.

How much stuff can I sell?

We have a three-tote maximum at all stores. When you arrive, you can fill up to three full buyback totes for one sale/visit. Have more stuff? There’s always a next time.

How long does it take to sell stuff?

That depends on how many people are there in front of you and if you’ve sold with us before. First time sellers will need to create an account, which just takes a few minutes. Once you hand over your stuff for evaluation, the buyback manager will give you a timing estimate. You can also choose between email and text notifications for when your offer is ready.

What do I need to sell stuff at 2nd & Charles?

That’s easy. You just have to bring the stuff you want to sell, a valid government-issued photo ID and be at least 18 years old.

Are there items you won't accept?

We don’t accept advanced reading copy books, magazines, textbooks, PC games, or VHS tapes. Our trade-in folks will also take other factors into consideration — such as age, demand, and condition — when deciding whether or not to accept your items and how much to offer you for them.

Shoppers

What is your return policy?

Returns are allowed within 14 days of purchase. Brand new video games, video game consoles, dvds, cds, vinyl, and electronics must be returned unopened, unless they are defective. Defective merchandise must be returned with original packaging. Returns made without a receipt or for defective merchandise will be processed as store credit.

How does store credit work?

2nd & charles store credit can be redeemed for anything in the store (except gift certificates), and it never ever expires. This probably goes without saying, but store credit cannot be redeemed for cash. All you need to redeem your store credit is a government-issued photo id.

What is we-cycling?

We-cycling is a communal (and arguably way more fun) version of recycling. It’s selling/trading in your old stuff so it can have a new life with someone else. Together, we can make a difference for the planet by reducing waste and giving every item a second chance. If Mother Nature could high-five, she’d definitely have one waiting for you.

Where do you guys get your merchandise?

From people with exceptional taste in books, cds, movies and video games just like yourself. Go here to learn more about how 2nd & charles works.

Other

Who do I contact for an author event/book signing?

Author events and book signings are handled at the store level. Reach out to your local 2nd & Charles and see what you can do to get everything set up.